Strategies and Best Practices in Social Innovation by Marta Peris-Ortiz Jaime Alonso Gómez & Patricia Marquez

Author:Marta Peris-Ortiz, Jaime Alonso Gómez & Patricia Marquez
Language: eng
Format: epub
Publisher: Springer International Publishing, Cham

Evidence shows a constant internal rate of change, both in terms of product and internal processes, such as computer applications. For example, the Managing Director showed us Excel spreadsheets with each worker’s training on them, so that when a client places an order, it is assigned to the best trained person in that field. If there is a shortage of training, then a plan is implemented. When employees have to cover for one another, this is organised using this information.

The Financial Director also talked about day-to-day innovations.We try to update our resources to ensure the wellbeing of our employees ... machinery, materials, furniture have been improved; the chairs have been replaced … and we also provide training to improve processes.

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